Technical Support Resources – Students (Acclaim)

Please select the area(s) that you need assistance with:

How to Register

Registering for Acclaim is a two-step process:

  1. Register the 14-digit Access Code on the Acclaim Registration Page to create an account.
  2. After successful registration, select the course that you are enrolled in. Please make sure you select the correct school, term, instructor, and course.

If you do not complete Step 2, you will be enrolled in a temporary placeholder course. When you log into Acclaimwith the username and password you selected at the time of registration, you will see a message under the Instructor Announcements with a link to complete Step 2 of your registration.

Upon successful registration, you will receive a confirmation email. You may log into your account and begin completing your assignments.

You can verify the course that you’re enrolled in by going to My Settings > Switch Courses from the navigation bar.

Welcome to Acclaim! We wish you the best of luck with your course.

Computer Setup

When using Acclaim, you will need to have Flash Player and Java installed. For the best results, we recommend having the latest version of the software. It is also strongly recommended that you use the Firefox web browser.

Download links for the free software can also be found under Help > Computer Setup on the navigation bar

Video Uploading Information

re you having difficulty uploading a video? Please view our Uploading a Video page for more information in regards to the uploading process.

Uploading a Video

It is strongly recommended that you upload your video directly from a computer. If you record your video with an external device (such as a video camera or cell phone), you will need to import the footage to the computer. Please follow the steps below to ensure your video uploads successfully.

  1. Log into your account on Acclaim.
  2. From the Contents & Assignments on the Home page, select the video assignment you would like to upload. Assignments can also be accessed from My Gradebook from the navigation bar
  3. Under the Upload Video Submission section, you may enter a Title and Notes about your videoSubmit immediately on upload (default): Video will be submitted after pressing Upload.
    Review video before submit: Have a chance to view your video before submitting it.
    Upload Video File (default): Select a pre-recorded video file from your computer to upload.
  4. Make sure you remain on the page until the video reaches the Processing stage. If you leave the page before then, it’s highly likely that the video will not upload successfully.

How long it takes for your video to upload will depend on your video’s file size and your internet connection’s upload speed. Colleges and universities will have fast internet upload speeds, and we highly recommend that you take advantage of this resource at your school.

If you need your video upload attempt reset, please contact your instructor or Support.
View our illustrated guide for uploading videos.

Common Video File Formats

If you are unable to select your video file to upload, please make sure it is in a common video file format. Please also verify that you can play back your video and view it, prior to uploading. Commonly used video file formats include:


Webcam Setup

You may record video directly through your Webcam. Select Capture with Webcam from the Video row under the Upload Video Submission area.

You will see the video feed on the right. Click the Record button to begin recording when you are ready.

Viewing Feedback

From My Gradebook from the navigation bar, you can view the grade you received on an assignment.

You may access the assignment by clicking on its name through your Gradebook and/or from the Contents & Assignments are from the Home page.

On the video page, feedback is provided on the right-hand side under the Comments tab. Your instructor and peer comments will be visible, and you will see at what point in the video the comment was made under the @ column.

Comments can be left in the form of text, audio, video, or a drawing.

Peer Review

To view another classmate’s video, select the assignment from the Contents & Assignments column on the Home page. By default, your video will load (if you have uploaded one). Scroll down to the Uploaded File Information and select the name of the classmate whose video you’d like to view from the drop-down menu.

The page will refresh and your classmate’s video will load. You will only be able to Peer Review a video if that student has uploaded a video.Please note that your instructor must implement this setting in order for you to be able to view your classmates’ videos.>

Contacting Support

Support for the Acclaim website is available Monday through Friday, 9:00AM to 6:00PM EasternTime.

Phone: (703) 880-1180 x200

If you need help with WebCOM, please contact WebCOM support. Connect for Education and WebCOM are separate companies and separate websites.