Support Comparison Chart

COURSE SETUP

INSTRUCTOR OR SCHOOL

C4E

DETAILS

Create New Course Each Semester checkmark Export/import or copy last semester’s course into a new course in Bb.
Customize Course checkmark Add, delete, or modify course content and assignments in Bb.
Set/Change calendar/pace checkmark checkmark C4E can provide suggestions on how pace the course. Instructors will be responsible for implementing the calendar/pace in Bb.
Set/Change Deadlines checkmark Adjust assignments (quizzes, exams, written assignments, discussion forums, surveys, etc…) deadlines in Bb.
Reset Assignments checkmark Reset assignments in Bb.
Create/Update Assignments checkmark Add, delete, or modify assignments in Bb.
Upload Files checkmark Upload instructor files and information in Bb.
Instructor Training checkmark How to use and administer Blackboard.
Documentation checkmark checkmark C4E will provide documentation on how to do your initial setup of your course in Bb.
Technical Support checkmark checkmark Issues related to Blackboard are handled by the school’s support department. Issues related to content are handled by C4E.

INSTRUCTOR SUPPORT

SCHOOL

C4E

DETAILS

Computer Software Setups checkmark checkmark Software setup related to Blackboard is handled by the school’s support department. Software setup related to content is handled by C4E.
Login/Account Issues checkmark Forgotten username or password, site down, login error messages in Bb.
Technical Support checkmark checkmark Issues related to Blackboard are handled by the school’s support department. Issues related to content are handled by C4E.

STUDENT SUPPORT

SCHOOL

C4E

DETAILS

Registration Issues checkmark checkmark Registration error messages in Bb are handled by the school’s support department. Registering to obtain an Access Key or C4E related purchases are handled by C4E.
Login/Acount Issues checkmark Forgotten username or password, site down, login error messages in Bb.
Computer Software Setups checkmark Software setup related to Blackboard is handled by the school’s support department. Software setup related to content is handled by C4E.
Technical Support checkmark checkmark Issues related to Blackboard are handled by the school’s support department. Issues related to content are handled by C4E.