Student Support

  • Purchasing your course materials

    You may purchase the course materials from your campus bookstore or our online store. Additionally, you may call us at (703) 880-1180 x111 Monday through Friday 9:00 AM–5:00 PM Eastern Time.

    Packages contain a student access code. The access code can only be registered once. If the tear strip is removed, the product cannot be returned for refund, transferred, or sold to another user.

    Refunds

    Once your Access Code is registered you may not return it for a refund under any circumstance. If the Access Code has not been registered, you may return it for a full refund within 30 days of the purchase date. To request a refund please forward your Access Code fulfillment via email. Please include your order number and request for a refund in the message. After we verify the Access Code has not been registered we will issue a refund and send an email confirmation verifying that credit has been issued. Please allow 2-5 business days for the credit to reflect on your account.

    Technical Support

    Please visit our online technical support resources for FAQs and troubleshooting, or email us. Additionally, you may call us at (703) 880-1180 x200 Monday through Friday 9:00AM–6:00PM Eastern Time.